Scoutwonder.com respects our customers’ account information as private and confidential information and will never share this with any outside afflictions or individuals. Your information is secured and encrypted with the Secure Socket Layer Software.
Returns & Exchanges
Returns are available within 7 days upon arrival date of product and exchanges are available within 14 days. Products must be unworn and in brand new condition to be accepted for a return or exchange. You must contact our customer service via email at email@example.com prior to shipping any items back for authorization. A return or exchange without authorization will be refused and sent back to customer without refund.
Only items purchased on www.scoutwonder.com, our online store, may be returned by mail. Enclose the merchandise in it's original packaging with your original receipt and send it to the address below. Please include a short note detailing whether you wish to return or exchange the item. All returns and exchanges should be shipped to:
36 Atlantic Street
Stamford CT 06901
Please return all orders in their original packaging to ensure the resell ability of the merchandise. If your order is received back to us in damaged or improper packaging you will be charged a Damaged S&H Return Fee of $10.
All shipping costs associated with any return or exchange will be the responsibility of the customer.
We do not refund shipping and handling charges.
Items designated as on sale are not returnable. Return policy described here only applies to online purchases.
Scoutwonder.com ships via USPS and UPS.
Scoutwonder.com is not liable for any items lost, stolen, or damaged during shipment. Courier company holds full responsibility upon departure from Scoutwonder.com. Customers are advised to file a loss/damage claim directly through the courier. Scoutwonder.com will provide all necessary information needed to facilitate claim, but will only initiate filing claim if deemed a human clerical error on behalf of the retailer. Due to liability of courier, no refund or exchange will be given until the investigation is complete and the claim has been issued and reimbursed. Please note that while lost orders are one of our top priorities, package claims are a long and very extensive process and often take several weeks or more to complete.
Links to file claim:
USPS - https://www.usps.com/help/claims.htm
Phone & Email Orders:
We gladly accept phone orders for any of the products available on our site.
To place a phone order, please give us a call at (203)324-7277 between the hours of 11AM and 7PM EST Monday through Saturday and Sunday 12PM to 5PM EST.
A grand total and shipping cost can be given to you before a payment is processed.Please be ready to provide contact information when calling.
You can also contact us at firstname.lastname@example.org to place an order via email.